Home NEWS Toronto Pearson surveyed as one of North America’s worst in customer satisfaction

Toronto Pearson surveyed as one of North America’s worst in customer satisfaction

by timesverge

Toronto Pearson airport has had a tough go of late, starting from prolonged delays to cancelled flights, and it doesn’t appear to be the unfavourable impressions are going away anytime quickly.

In keeping with a survey by J.D. Energy, amongst 20 “mega airports,” Pearson ranked fifth-last in general traveller satisfaction with 755 factors on a 1,000-point scale.

Toronto Pearson completed forward of Boston Logan Worldwide Airport, Los Angeles Worldwide Airport, Chicago’s O’Hare Worldwide Airport and Newark Liberty Worldwide.

In keeping with the survey, Minneapolis-Saint Paul Worldwide Airport ranks highest in passenger satisfaction amongst mega airports with a rating of 800.

San Francisco Worldwide Airport (796) ranks second, whereas Detroit Metropolitan Wayne County Airport (791) and New York’s John F. Kennedy Worldwide Airport (791) are tied in third.

Photograph: J.D. Energy.

J.D. Energy says the examine revealed that airport crowds are again to pre-pandemic ranges, with greater than half (58 per cent) of travellers describing the airport terminal as severely or reasonably crowded.

One other concern impacting travellers? Parking charges.

“Some large declines in traveller satisfaction this 12 months are discovered within the car parking zone, the place a scarcity of area has brought about satisfaction with floor parking heaps to say no 45 factors from 2021,” the J.D. Energy information launch mentions.


Associated: What’s actually occurring at Toronto’s Pearson airport?


In keeping with information gathered by FlightAware from Might 26 and July 19, the examine concluded that Pearson airport noticed 52.5 per cent of its flights delayed — the one location with greater than half of flights impacted.

In that very same report, FlightAware revealed that the worst offender for cancelled flights is Shenzhen Bao’an Worldwide Airport in China, which noticed 7.9 per cent of all flights cancelled in these few months.

Toronto Pearson ranked fourth-worst in cancelled flights on the time.

In August, the top of the Better Toronto Airports Authority (GTAA) stated the airport had been grappling with a staffing scarcity affecting each carriers and federal businesses and that the state of affairs continues to enhance.

Submit-pandemic points brought about widespread flight cancellations, baggage delays and extended lineups at main airports throughout the nation, with Pearson the toughest hit by these issues.

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